Effective May 27, 2026

Privacy Policy

Adaptive Tutor provides a paid tutoring and learning platform for students, families, teachers, schools, and adult learners. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to account holders.

1. Information We Collect

• Account information, such as username, password, email address, role, location, learning preferences, grade level, birthday, profile settings, and optional school, parent, guardian, or teacher information.
• Learning and usage information, such as selected subjects, curriculum assignments, vocabulary practice, progress, responses, scores, session activity, knowledge tracing signals, teacher feedback, classroom links, and support requests.
• AI and tutoring content, such as prompts, responses, lesson context, generated feedback, message transcripts, agent workflow state, safety reports, governance events, and related review notes.
• Billing and subscription information needed to manage a paid account. Payment card details are handled by our payment processor, and we may store limited billing metadata.
• Technical and security information, such as login history, device or browser session data, IP-related security logs, diagnostic events, app version, and crash or error data.
• Optional provider credentials, such as personal OpenAI or Gemini API keys. These keys are encrypted at rest and used to route selected AI requests to your selected provider and model.

2. Children, Students, and School Use

If an account is created for a child or student, the account should be created, invited, or authorized by a parent, guardian, teacher, school, district, tutor, or other person with authority to do so. If you create, invite, supervise, or manage an account for a learner, you represent that you have authority to provide the information and consent required for the learner to use the service.

Teachers, schools, and educational representatives should use Adaptive Tutor only for authorized educational purposes and in line with their own policies, notices, and consent requirements.

3. How We Use Information

• Create, authenticate, and manage accounts.
• Deliver tutoring, vocabulary practice, curriculum assignment, assessments, knowledge tracing, progress reporting, and AI-assisted learning.
• Personalize learning experiences, accessibility settings, saved preferences, and model/provider selections.
• Support teachers, classrooms, family accounts, linked student accounts, and school workflows.
• Process billing, subscriptions, trials, access codes, and plan eligibility.
• Respond to support requests, password recovery requests, safety reports, and governance reports.
• Maintain security, detect abuse, investigate misuse, troubleshoot service issues, improve curriculum quality, and comply with legal obligations.

4. No Sale of Personal Data

Adaptive Tutor does not sell personal data. We do not rent personal data. We do not use student data for third-party advertising.

5. When We Share Information

We share information only when needed to operate the service, support authorized educational use, or comply with law. This can include hosting, infrastructure, email, analytics, security, AI model, and payment providers; AI providers selected by Adaptive Tutor or by you through a personal provider key and model setting; authorized teachers, schools, parents, guardians, or invited users; administrators and support reviewers; legal authorities; and a successor organization if the business is reorganized, sold, or merged.

6. AI and Third-Party Processing

Adaptive Tutor may send prompts, responses, learner context, lesson context, and related metadata to AI and infrastructure providers in order to generate tutoring responses, run agent workflows, and operate the service. If you save your own provider key and select a model, requests associated with that setting may be routed to that provider and may also be governed by that provider's own terms and privacy practices.

AI safety reports and governance reports may include the reported prompt, response, source, account context, and related diagnostic information so that administrators or support reviewers can investigate quality, safety, and abuse concerns.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. No system can be guaranteed to be perfectly secure. We retain information for as long as reasonably needed to provide the service, maintain records, resolve disputes, enforce agreements, support safety investigations, and comply with law.

8. Access, Corrections, and Deletion

Account holders may request updates or deletion of account information. Parents, guardians, schools, and teachers may request access, correction, or deletion for learners they are authorized to manage. Some information may be retained in backups, audit records, billing records, safety records, school records, or legal records for a limited time.

9. Changes and Contact

We may update this Privacy Policy from time to time. For privacy questions or requests, use the support channel provided in Adaptive Tutor.